FAQs
Shipping
Where do you ship to?
We ship worldwide from the United States, but are not currently shipping to Russia or Ukraine.
How long will my order take?
These items are on pre-order and are expected to ship the week of Sept 4th.
This does not include time in transit and is regardless of shipping method chosen at checkout.
You will receive a separate email with your tracking information as soon as your order has been shipped.
How much does shipping cost?
All shipping rates will vary depending on a few different factors, some of which include:
* Domestic vs International shipments
* Total weight of package
* Selected shipping method
Why is the shipping cost higher on international orders?
Our international orders have duties and taxes included in the total shipping cost, so you don't have to worry about it at the time of delivery.
Any applicable duties and taxes for your delivery location are calculated at checkout and included in your total shipping cost. The order is then shipped 'duties paid' so it will arrive quickly and efficiently.
Orders
Can I cancel my order?
All sales are final. We are unable to cancel orders for refunds at this time.
Do you offer exchanges?
Exchanges are dependent on current stock levels and item(s) purchased. Please email liltracy@emeraldfulfillment.com for any exchange inquiries. The cost of shipping will be the customer's responsibility.
Can I change my shipping address?
Yes, as long as your order has not already shipped! Please email liltracy@emeraldfulfillment.com with your name, order number, and updated shipping address as soon as possible. Once your order leaves our warehouse we are unable to make any changes.